Re: sage-members-digest V1 #249

[Peg Schafer <peg@eecs.harvard.edu>]

Hello,

I am so sorry to hear about your problems with NetApp, However,
I must say my experience has been quite the opposite!

NetApp hardware is wonderful.  Lots of good things to say there.
I have had many good experiences with their support over the years.

As a matter of fact, they got one of their engineers out of bed
at 3am (!!!  that is 3am their time) to look at a crash dump for me.

In addition, they have called me telling me about a problem
they had discovered with a certain type of memory and searching their
records have discovered one of my systems had this memory and that they
were sending me new memory so NO PROBLEMS may bite me later.  

Whoa !!! I was impressed.  Sun, DEC, etc. never did that for me!
(ps nope I do not have premium HW support - it is the cheapest possible -
parts swap)

Cheers
--Peg


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  Peg Schafer                            peg@eecs.harvard.edu
  Unix Systems Manager for EECS & Robotics
  Division of Engineering and Applied Sciences
  ESL, 40 Oxford Street, EECS Computer Support, Room 112
  Harvard University                      voice: 617-495-4927
  Cambridge, MA 02138-2901                fax:   617-496-5109
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