Re: [SAGE] determining quantity of support personnel

[John Jasen <jjasen@realityfailure.org>]

On Thu, 1 Aug 2002, Eric Mercer wrote:

> Does anyone have any pointers to information about how to determine how 
> many personnel are required to support a given number of machines.  As 
> crazy as it may sound, I'm looking for a number like: 1 person can 
> support 100 PCs.

This gets subjective, as a good admin or technical support person can do 
_far more_ (useful) work than an incompetant one.

However, in general, and assuming not much in the way of tools and 
utlities to reduce workload, I've found that 50 systems to 1 IT person 
works reasonably well for UNIX, and about 25:1 for windows.

-- 
-- John E. Jasen (jjasen@realityfailure.org)
-- User Error #2361: Please insert coffee and try again.