Re: [SAGE] determining quantity of support personnel

[Ruth Milner <rmilner@aoc.nrao.edu>]

Well, it's been said many times before but I guess it bears repeating:
there is no fixed ratio of admins to machines that applies to everyone.
It depends on too many factors like the amount of user hand-holding
that has to be done, the remote administration capabilities available,
the diversity of the environment, etc.

If you'd like a realistic formula to analyze your own environment,
take a look at Mark Verber's page on the subject (thanks, Mark!):

  http://www.verber.com/mark/sysadm/how-many-admins.html

The original article is more than 10 years old, but things really
haven't changed. You may have other considerations to factor in, but
it will give you some very good ideas on how to evaluate this, and
it may allow you to distill it all into a final ratio for your site.

Ruth.
----
Ruth Milner                           National Radio Astronomy Observatory
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