Re: [SAGE] determining quantity of support personnel

[Eric Mercer <emercer@rad.upenn.edu>]

Ruth Milner wrote:
> Well, it's been said many times before but I guess it bears repeating:
> there is no fixed ratio of admins to machines that applies to everyone.
 > ...

I know this, and I was embarrassed to have to ask, but I had to ask.

You are correct.  Mark's article seems to be the best answer I've seen 
yet.

I received one response that said, "...if you have 3 PC admins for 300 
machines and they are always busy and not able to do anything else but 
fight fires then you need to add more admins for the PC side."

That's a good answer.  Possibly even the right answer.  It would be 
enough for me.  Unfortunately, it isn't really an answer that most 
administrative-types will accept.  They like the simple formulas.

Many thanks to all those who have responded and to all who may yet respond!

-Eric