Re: [SAGE] Helpdesk systems

[Steve Willoughby <steve@ichips.intel.com>]

> Pretty much--lack of multiple queues is an example of how it's not very 
> full-featured. At the same time, it's easy on the eyes, works quite 
> reliably, and has served us well. It remains to be seen whether or not RT 
> will be overkill for us, though.

At the risk of gratuitous self-promotion, there's also REQADM, which we've
been happy using for several years now.  It has its plusses and minuses as
the others do, but from the feedback we've had so far it seems to compare
reasonably with the other free systems out there.  So in case it's helpful
for some class of users, there it is.  

We're currently moving it from our private FTP site to sourceforge, where
it ought to be available in the next week or two.  There was a paper about
it for LISA'99, which is posted on the sourceforge site, which gives a lot
more info.

http://reqadm.sourceforge.net/ if you're curious.
-- 
Steve Willoughby             | Let thy software go forth amid the hostile
Intel DPG Eng. Computing     | input, accepting liberally and crashing not,
Engineering Apps Development | yet sending forth only harmless output.
<steve@ichips.intel.com>     |     -- Matt 10:16 (programmer's translation)