Re: [SAGE] Looking for call management/helpdesk software

[Eric Mercer <emercer@rad.upenn.edu>]

Wreq:

   http://www.math.duke.edu/~yu/wreq/


William Bilancio wrote:
> When I was a LISA in Philly. I attended a BOF of single admin shops.  A lot
> of people talked about a certain software package for call management and
> helpdesk support.  I can't remember the name of it and of course I now need
> to set up a system to do this.
> 
> Here are my requirements:
> Must work with MySQL
> Run under Linux
> 
> Really those are all the requirements I need at this point.
> 
> So what are people using at there sites.  If you could let me know why you
> picked the particular software and would you recommend it?
> 
> Thanks,
> 
> William Bilancio
>