Re: [SAGE] to buy or not to buy service contracts

[Dark Tachyon <darktachyon@yahoo.com>]

--- Gary Studwell <GStudwel@co.jefferson.co.us> wrote:
>    Another negative aspect of going on a T&M basis,
> esp. with older hardware, is that the supplier is
> generally not bound to service a T&M call as fast,
> and may not keep a replacement part locally.  I've 
> heard of some cases where it took 2 to 3 weeks to
get 
> a replacement, and once when a replacement couldn't 
> be had from the manufacturer at all (search for 
> third-party vendor found it, though).

Agreed. Minicomputer Exchange (MCE) promised us fast
turnaround. The contract (in a file cabinet somewhere
- not looking for it now) states 24 or 48 hours, I
think. MCE has always been able to provide me new
parts for our SGIs within 24 hours, even backplanes
(MCE also does Sun hardware, but we use Eakins Open
Systems (EOS) for that).

Cheers,
Ren
--
Katherine Sauceda
Unix Systems Administrator
Lucasfilm Ltd.

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