ISO9000 Re: [SAGE] Unix sys admin "run book" documentation standards and templates

[Chuck Yerkes <chuck+sage@snew.com>]

Quoting Jim Hickstein (jxh@jxh.com):
> >The first company I worked for used work instructions for detailing how
> >things were done.
> If that was where I think you mean: That was due to my and Hal Pomeranz's 
> thinking about this.  I had recently come from a company that was heavily 
> into TQM, and the software group I worked in was undergoing ISO-9001 
> certification just then.  I adopted the term "work instruction" from the 
> ISO-9000 universe.
>
> We were thinking of going for ISO-9001 ourselves, in the sysadmin 
> organization at the new outfit, but somehow didn't get around to it.

We don't work well, but our faults are well documented and regular.
As long as you cut your finger off using our lumbermills proper
procedures, it's not seen as a problem.

I had such regular negative experiences with PHB's perkily pushing
the importance of ISO-9000.

Struck me as the same forces that gave us C2 security on Sun's
which broke if you turned off portmap.  All breakins will be
duly logged.