On Tue, 2003-04-29 at 23:39, David N. Blank-Edelman wrote: > Given the success of my last query, I'd thought I'd pester the collective > consciousness on another topic before I set out to build it from scratch. > This query is a little more ill-formed on the theory that if I cast a wide > net, I might get some interesting flotsam and jetsam along with the fish. > I've looked at the archives for the past two years and haven't seen quite > this question asked yet (interesting aside: one has to log in at sage.org > for last year's archive, but not this year's. Isn't the older info less > valuable?). Hi David, I've never been much of a fan of Faq-O-Matic either; I find its interface to be clunky from the user's perspective. If you or anyone else uses RT (Request Tracker) which is a great enterprise-evel, ticket-based request management system (www.bestpractical.com/rt or somesuch) there is an add-on module called RTFM (Request Tracker FAQ Manager, heheh) which is essentially a knowledge base system. I don't know if it's appropriate or not as I've not had a chance to try it (we're still using RT 2.0.15 and haven't migrated to 3 yet, where RTFM is available) Going a bit further afield, have you considered using a Wiki? Wikis have a bit more of an anarchist feel to them -- anarchy in the Chomsky sense, i.e. democratically controlled from below, by the masses, not the commonly accepted meaning of "chaos". Of course, as the administrator, you can still control who has write access to the Wiki, but you could grant that access to your own staff, so that the docs would just evolve as time went on. Anyway, just some food for thought. Hope it wasn't totally useless. :) - Julian -- [ Julian C. Dunn <jdunn@aquezada.com> * <julian@dreaming.org> ] [ WWW: http://www.aquezada.com/staff/julian/ * PGP: 0xFDC205B9 ] [ "let's have a god who likes to party" - disappear fear ]
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