Re: [SAGE] favorite open source knowledgebase?

[Todd Olson <tco2@cornell.edu>]

Hi

At 23:39 -0400 2003/04/29, David N. Blank-Edelman wrote:
>
>Here's the question: I'm looking for an open source system to provide a
>self-serve knowledgebase for both my users and my staff. I'm not clear I
>need a full-blown CMS (or that they are set up to provide all of the
>following), but I'm open to suggestions from that realm as well.
>

I head a talk at (I believe) the 1999 YAPC (yet another perl conference)
by a fellow from a canadian rail company
that had applied an 'infobot' by Prof Lenzo at CMU

http://www-2.cs.cmu.edu/~infobot/infobot.html

to this issue, with the result that people would actually, preferentially
chat with the bot to extract information from the corporate
databases rather than tray to search them conventionally.
It was apparently *very* effective in their company.

Unfortunately I can't at this time locate the talk or speaker.

I'd recommend contacting Prof Lenzo  <lenzo@cs.cmu.edu>
and seeing if he can forward you ...


There appears to be more general info about infobots at

http://www.infobot.org/