Re: [SAGE] Skype in the workplace

[Jonathan Buys <jonbuys@inbox.com>]

"Your call may be recorded for quality assurance purposes."

It's my understanding that pretty much every call I make to a company  
is recorded these days, VoIP or not.

The truth of the matter is that while we as sysadmins ( or especially  
network admins) may not like it, VoIP is the way of the future.   
Whither it be Skype or some other project, sooner or later  we are  
all going to have to set up and maintain a VoIP server.

Instead of shying away from the technology, it would be better for us  
to embrace it now, and learn how to control it, then have to be  
reactionary in the future.

Jon (always pushing the envelope)




On Jun 30, 2007, at 9:41 AM, David Magda wrote:

> On Jun 29, 2007, at 08:49, Tom Reingold wrote:
>
>> Why do VOIP conversations need to be saved whereas old-fashioned  
>> phone calls don't? Because VOIP is so-called data? Couldn't you  
>> interpret the law more "conveniently?"
>
> Who says they don't? I have a friend who used to work in the back  
> office of a bank / trading house and was told that some of his  
> calls may be recorded. Another friend is at an insurance call  
> centre and his calls are recorded as well (mostly for quality  
> assurance purposes).
>
> While there may not be a legal requirement for recording in all  
> cases, financial institutions may want that ability for quality  
> control and auditing.
>
> With standards-based VoIP this would be technically feasible, with  
> Skype it may not be.
>
>

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