Re: Heresy? (was Re: User demands)

[Tom Limoncelli <tal@plts.org>]

On Mon, Nov 22, 1999 at 11:46:59AM -0800, Mario Obejas wrote:
> While everyone thus far has touted the benefits of a ticket system, let me
> cast a lone dissenting voice with our *specific* situation. While ticket

Anything done badly will be worse than no action at all.

Managers hear that (ticket systems, GUI's, outsourcing, etc.) is/are
good.  So they add a ticket system, or layer a GUI on top of the
product, or outsource and are confused when it doesn't work out well.
The problem is that what should have been done is add a GOOD gui, a
good ticket system, or a well-managed outsource contract.

--tal

-- 
     Tom Limoncelli -- http://mars.superlink.net/user/tal --  tal@plts.org
  "Cautious, careful people, always casting about to preserve their reputation
         and social standing, can never bring about a reform." Susan B Anthony